FAQ

Frequently Asked Questions (FAQ) — Carpet Store

1. What materials are your carpets made of?

We offer carpets made from various materials, including wool, nylon, polypropylene, silk, and blends to meet different needs and budgets.

2. How do I choose the right carpet size?

It is recommended to choose the carpet size based on the room area and furniture layout. You can also contact our customer service for assistance in recommending the right carpet for your space.

3. How should I clean and maintain the carpet?

Regular vacuuming is key to keeping your carpet clean. For stubborn stains, it is recommended to use professional carpet cleaners or contact a professional cleaning service.

4. Do you offer custom carpet services?

Yes, we provide custom carpet services, including personalized sizes, colors, and patterns. Please contact us for more details.

5. How durable are your carpets?

The durability of carpets varies by material. Wool carpets are durable and comfortable, while polypropylene carpets are stain-resistant and long-lasting. All our products undergo strict quality testing to ensure longevity.

6. How long does shipping take after purchase?

Typically, orders are shipped within 2-5 business days after confirmation, depending on inventory availability.

7. What payment methods do you accept?

We accept various payment methods, including credit cards, Alipay, WeChat Pay, and bank transfers.

8. What should I do if I receive a carpet with quality issues?

Please check the item within 24 hours of receipt and take photos. If you find any quality issues, please contact our customer service promptly, and we will arrange for a return or exchange.

9. Will the carpet have an odor?

New carpets may have a slight odor, which usually dissipates within a few days in a well-ventilated area.

10. How can I prevent my carpet from sliding?

We recommend using a non-slip pad to increase friction between the carpet and the floor, preventing sliding and ensuring safety.